About us

24/7 Travel Partner Desk is an exclusive contact-center for the tourism sector that will provide a quality service in the attention and accompaniment of all its customers; to achieve this we have a team of professionals with the skills, experience and training necessary to ensure excellence and success in service delivery. Our primary objective is mutual growth, working and collaborating as a team, thus allowing us to create sustainable pillars, integrated with training, motivation and ability to achieve compliance with the indicators that we agree, both quantitative and qualitative.

The challenge of customer service

In response to the changes that have taken place in the world, never before has the security and trust generated by being able to interact with the customer at all times been such a priority. Nowadays, the main obstacles in the optimization of tourist Contact-Center services are:

Long waiting times for the customer in the development of the telephone service.

Lack of follow-up, and therefore prolonged response time to customer incidents and concerns.

Lack of centralization and unity in resolution actions. Geographic dispersion.

Insufficient control, verification and measurement of indicators.

Unflexible costs not adjusted to demand.

Services

Customer Services

24/7 Emergency Service

Data Loading

Hotel Confirmation Number (HCN)

Performance Management

Static Content

Administration

Customer Service

We manage your company's needs by personalizing the contact with your customers through the different existing communication channels, always keeping your brand identity regardless of the origin or the media used.

  • Development of procedures to ensure priority management of hotel reservation incidents.
  • 24-hour follow-up.
  • HCN confirmations.
  • Management of sales stoppages.
  • Management for the reduction of cancellation charges.
  • Management of special requests (upgrades)
  • Use of your CMR’s tools.
  • Optimization in “instant communication” with final supplier.
  • Periodic quality control to suppliers.
  • Product knowledge and experience.
  • 24-hour follow-up.
  • Confirmations and reconfirmations with supplier and customer.
  • Management for the reduction or elimination of cancellation fees.
  • Management of special requests (modifications and upgrades).
  • Incident resolution according to established policies.

We will be another department of your company, we will manage your policies and processes, therefore our staff will be able to develop the management of your policies in the business as an appendix of your organization.

By outsourcing the processes with us you will obtain:

  • Cost reduction.
  • Scalability
  • Optimization in the management of resources.
  • Increased productivity in your business processes.
  • Measurement of quality improvements in operational services.
  • Exclusive supervision for your company with absolute identity maintenance.

Resources

We have the qualified personnel to perform all the tasks required. In the 24/7 Travel Partner Desk contact-center, the most important asset is the human resource.

Qualified personnel

Specialized in the tourism sector

Device

Latest technology and according to your needs.

Quality controls

Constant and periodic, on the results and personnel.

Spaces

According to the work provided.

Callcenter

*Advanced Reports
*Incoming calls
*Outgoing Calls
*Call Recording
*Session Recording
*Executive Summary.

Integrations

* CMR
* Ticket Portal

Examples of Services

Basic

  • Customer service (6 days a week / 13 hours coverage from 6 am to 10 pm).
  • Follow up of operational processes.
  • Supervision and agents for the development of the operation.
  • Maximum of 5 agents.
  • Virtual switchboard.
  • CRM (Reports and statistics for measuring and controlling results).
  • Equipment for agents (PC’s, headsets, IP phones).
  • Minimum contract of 3 months.

Premium

  • 24/7 customer service.
  • Follow-up of operational processes.
  • Supervision and agents for the development of the operation.
  • Maximum of 10 agents.
  • Bilingual agents (Spanish and English).
  • Virtual switchboard.
  • CRM (Reports and statistics for measuring and controlling results).
  • Equipment for agents (PC’s, headsets, IP phones).
  • Minimum contract of 3 months.

Estimated plans, request a detailed quotation.

1270 Broadway, Suite 1108 NYC NY USA 10001
Calle 5 #66b –75 Santiago de Cali, Valle del Cauca, COL

+13324560830

Office Hours

8 am a 5 pm (GMT-5)

Contact Us